Customer Communication & Support

Customer Communication & Support

One conversation per shipment. Updates sent for you. Answers where your team already is.

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Buyer notifiedQuestion answered in Slack

Shipment Room

  1. Step 1: Open the room

    Buyer, forwarder and warehouse join the shipment's room with their own view.

    Use @messageRoom

  2. Step 2: Send status automatically

    Departed, arrived, cleared, delivered, in the reader's language.

    Use @messageRoom

  3. Step 3: Answer questions anywhere

    "Where is order 2231?" from Telegram, Slack or Discord, answered from live data.

    Use @channelBot

  4. Step 4: Hand off to a person

    Anything the assistant can't answer becomes a task for your team.

    Use @todayList

How it works

  1. 01

    A room for every shipment

    The buyer, your forwarder and the warehouse talk in the shipment's own room. Each sees what they are allowed to see. Nothing is lost in an email thread with the wrong people on it.

  2. 02

    Updates go out on their own

    Departed, arrived, cleared customs, delivered. Status changes become messages to the people who should know, in their language, without anyone typing them.

  3. 03

    Ask from anywhere

    "Where is order 2231?" "Which invoices are overdue?" Ask the assistant in Telegram, Slack or Discord, or in the app. The answer comes from live data, and a new teammate can ask the built-in guide how things work.

Room

Right people, right documents

A forwarder sees shipping documents, a buyer sees status and invoices, a warehouse sees receiving details. One room, three views.

  • Role-based views
  • Private sub-threads
  • Document sharing

Updates

Six languages

Messages and notifications in the reader's language, so an overseas buyer and a local warehouse read the same event comfortably.

  • Branded alerts
  • Status-based messages
  • Shareable status page

Ask

Assistant in your chat tool

Connect Telegram, Slack or Discord once. Questions, approvals and alerts live where your team already talks.

  • Telegram, Slack & Discord
  • Live-data answers
  • Hand-off to a person

Modules in this service

The pieces of the platform this service turns on. Each one also works on its own.

See the whole platform
  • Shipment Rooms & MessagingExecution & Visibility
  • Branded Alerts & Buyer UpdatesExecution & Visibility
  • Telegram, Slack & Discord AssistantExecution & Visibility
  • Client Portal: Stock, Receipts, BillingWarehouse & Fulfillment
  • Ask the AssistantOps Intelligence

Works for every business type.

Pick the role that is yours and see the whole process, step by step.

Selling overseas

“Your buyer knows where it is without asking.”

See the process

Buying from overseas

“Supplier, forwarder and warehouse in one thread.”

See the process

Moving & storing goods

“Clients get receipts and alerts the moment they happen.”

See the process

FAQs

  • They need a free login to see their room. Status pages can be shared without one.

More in Services

Start with one service. Add the next when you need it.

Every service is a module. Turn on the one that solves today's problem, see it work, then add more. No contract, no onboarding project.

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