LOGISTICOS CATEGORIES 08

origin to destination, one flow

From origin to destination,in one go.

Origin and destination forwarders, connected in one flow.

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FORWARDER · CORE 3

Three things forwarders own

  • Export clearance and loading

    The origin leg, from pickup through the export declaration to loading.

  • Import customs and inland trucking

    The destination leg, from import customs to the final destination.

  • Tracking by leg

    See which leg the cargo is on, on one screen. Forwarders record each leg, and supported carriers update delivery status automatically.

FORWARDER PROCESS

Five steps for forwarders

  1. Open a run

    Set the schedule, terms, rate, and expected destination charges to open a run, and assign the destination forwarder who takes over on arrival. A shipper's request holds a spot only after you approve it.

  2. Pickup and export clearance

    Collect the cargo yourself, or check the tracking number on cargo the shipper sends, and record receiving, measurements, loading, containers, and B/L. Record the export filing result your customs broker submitted, and the shipper is notified on its connected messaging channel once it clears.

  3. Ocean freight

    Cross the ocean. The documents go to the destination forwarder in four steps, from booking confirmation to updates, with a warning if loading data comes later than 24 hours before loading. The origin forwarder records sailing and port arrival, and the destination forwarder is notified when assigned, when loading data is handed over, and when the vessel departs.

  4. Import customs

    The destination forwarder enters the arrival notice (A/N) and last free day (LFD), which the shipper sees too, and records in LogisticOS the customs filings and release handled with its customs broker, such as ISF, AMS, and CBP release when the cargo enters the US. For warehouse-bound cargo, CBP release creates the warehouse's expected receipt (ASN) automatically.

  5. Inland trucking and final delivery

    Send cargo to the warehouse, or straight to the buyer's delivery address when the shipper chose direct to buyer. Supported carriers update delivery status from the tracking number; for others, the forwarder marks it delivered. Destination-change requests are approved with a fee attached and take effect once the shipper accepts that amount.

BROKER · CARRIER

Customs brokers and carriersare managed by the forwarder.

Customs brokers and carriers work without a LogisticOS account. Their filing results and shipping details are recorded by the forwarder they work with, and supported carriers update delivery status automatically.

  1. Partner setup

    Forwarders register the customs brokers and trucking partners they work with, along with contracts, proof of insurance, and rate sheets, and link them to a run or a shipment. Carriers go on the forwarder's own carrier list.

  2. Export declaration

    The origin forwarder records the result from the broker it hired. The shipper is notified on its connected messaging channel when export clearance comes through.

  3. Import clearance

    The destination forwarder records the customs filings and release handled with its broker at the destination, such as ISF, AMS, and CBP release when the cargo enters the US.

  4. Pickup and delivery tracking

    Once a tracking number is entered for origin pickup or destination delivery, supported carriers update delivery status automatically. Forwarders paste partner notice emails into the Forwarder desk, their AI agent, and approve the status changes it proposes.

BY ROLE

Nine roles, one system.Same cargo, a different job for every role.

Each role owns a leg, and the next one picks up from the record the last one left. Pick another role to see, right here, what it does on LogisticOS, step by step.

08 / FORWARDERForwarder

Open the run, carry it to the final destination.

For origin forwarders that consolidate and ship out cargo, and destination forwarders that receive it at the port and clear customs, out of the US and into it. The origin forwarder opens runs and records pickup through sailing, the destination forwarder records the arrival notice, customs, and final delivery, and each bills its own leg. Customs brokers and carriers work with the forwarders as their partners.

Legs you work onOrigin · Ocean freight · Destination customs

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How it works

  1. Origin forwarder · Open a run

    Open a run with its schedule from pickup cutoff to sailing, your terms, the rate, expected destination charges, and the materials you need from shippers, and assign the destination forwarder who takes over on arrival. A shipper's request holds a spot only after you approve it.

  2. Origin forwarder · Pickup and export filing

    Collect the cargo yourself and enter the pickup details, or check the tracking number on cargo the shipper sends itself, then record receiving, measurements, loading, containers, and B/L. Your partner customs broker files the export declaration and you record the result; the shipper is notified on its connected messaging channel once it clears.

  3. Origin forwarder · Handoff and sailing

    Hand off documents to the destination forwarder in four steps, from booking confirmation to updates, with a warning if loading data comes later than 24 hours before loading. Record sailing and destination port arrival.

  4. Destination forwarder · Arrival notice and customs

    Check the documents handed to you, then enter the arrival notice (A/N) and last free day (LFD), and the shipper sees the same dates. Record the customs entry and release handled with your partner broker, such as ISF, AMS, and CBP release when the cargo enters the US; for warehouse-bound cargo, the release creates the warehouse's expected receipt (ASN) automatically.

  5. Destination forwarder · Warehouse or direct delivery

    Send cargo to the warehouse, or straight to the buyer's delivery address when the shipper chose direct to buyer. Supported carriers update delivery status from the tracking number; for others, you mark it delivered.

  6. Both forwarders · Billing by leg

    The origin forwarder bills origin charges and the destination forwarder destination charges, by line item on their own invoices, and the shipper pays each forwarder directly. The destination forwarder approves destination-change requests with a fee attached, and the change takes effect once the shipper accepts that amount.

FAQ

Frequently asked questions

How are quotes made?

LogisticOS does not quote. Origin forwarders post a rate per pallet or per CBM and the expected destination charges when they open a run, and each forwarder bills actual charges by line item on its own invoice, from measured cargo and its rate table.

Who takes care of customs documents?

Forwarders, customs brokers, and the system prepare them together. Brokers file and forwarders record the results, while shippers draft the commercial invoice and packing list and follow a category document checklist in LogisticOS.

What happens if there is a delay?

When a run's cutoff, sailing date, ETA, or rate changes, shippers on that run are notified in the Slack, Telegram, or Discord channel they connected.

Do customs brokers and carriers need LogisticOS accounts?

No. They work through you without LogisticOS accounts. Brokers and inland trucking partners are registered with their contract and insurance files, carriers go on your separate carrier list, and you record the results.

Who decides the HS code?

The customs broker does. LogisticOS only shows candidate codes and an estimated duty.

How do I get paid?

Origin forwarders itemize origin-side charges and destination forwarders destination-side charges, each on its own invoice per shipment, and the shipper pays each forwarder directly to the account on the invoice. You mark it paid once the money arrives; LogisticOS is not a party to this transaction.

LOGISTICOS FORWARDER

Two countries,one flow.

Origin and destination forwarders work from the same record.

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